Apple Valley Dental & Braces

Tawnee 3 months ago

So far so good. I had my initial appointment and it went really well. They made me feel very comfortable and made sure I understood everything that was going to happen. I haven't had any follow up appointments yet but when I do I'll come back and update, but so far I love this dentist.

Sabra Girard 3 months ago

I had the most wonderful experience here today. McKayla gave me my smile back and I couldn't be happier. Thanks so much!!!! All of the staff was super friendly and very supportive throughout the entire visit. Would definitely recommend to anyone.

William Jones 5 months ago

They're were very courteous, very professional, and most importantly straight forward and honest. While the diagnosis was DEFINITELY not what I wanted to hear (most of them needed to come out), their dentist was completely honest about what he COULD do. But told me that if he did that to save the teeth, it would more than likely fail, and the teeth would then be an extraction anyway. I truly appreciate his honesty. Most dentist would have probably done the work, and then sit back and wait for me to call back to get them pulled later. He even encouraged me to get a 2nd opinion.

Daniel Nesteby 6 months ago

I scheduled 3 appointments at the Francis location for my family to be seen and have our teeth looked at. Upon asking me about my insurance, I was told that if I miss an appointment or fail to reschedule more than 24 hours in advance, that we would not be seen again. So right off the bat, I was discriminated against for not having cash. Because told that cash customers can miss appointments and not be booted but they have very strict policies about rescheduling it missing if you are on state insurance. So I made the appointments for the 15th of April. Then yesterday, while at work, with my phone in my truck, they called I didn't answer, as I was working. My son answered I came to find out today, and when I looked at the time they called me yesterday, it was at 1:47 pm According my my sons mom, they told her that we had to be seen today, the 9th, which is the next day, not even 24 hours in advance. I guess she agreed, but waited till I returned to tell me. Here's the problem. I worked until 1am So the next morning comes, which was today, the 9th. I go start working and at 10:15 I'm informed that we are missing our appointments. Here's the problem: I, the head of the household, that

Robert Reed 7 months ago

Let me just leave this here in full detail. I call 24hrs a head to reschedule an appointment. Lady schedules me for the same day 2 hours later than my original appointment. Mind you I had asked for the next day at said time... Had 2 appointments made for that week. Didn't get a message stating the confirmation of this appointment either. Thinking my appointment was not the same day but the next I had missed... Anyways I make it to my appointment Monday have the work done that's needed and scheduled another appointment for 3 days later for x rays for more dental work... I call my job ask for that day off also make other appointments for the day since I'm already missing work... Apple valley then calls me the day before this appointment to tell me I've been removed from there scheduled appointment due to a missed appointment the week before. Just want to let others know the staff there has an apparent hard time doing there job... Basic scheduling and confirmation of appointments are something that is handled after the phone call typically, was not verified prior to appointments and literally have had to make other arrangements that are now costing me money in order to get the work I